Frequently Asked Questions
Everything you need to know about your next jewelry obsession.
What is the shipping timeframe for my order?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all items, provided they are in their original condition and packaging. Please note that earrings cannot be returned due to hygiene reasons.
Does Missoma jewelry come with a warranty?
Yes, every piece of Missoma jewelry comes with a 2-year warranty that covers any manufacturing defects to ensure your pieces stand the test of time.
How should I care for my gold-plated jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in their original pouch and clean gently with a soft, lint-free cloth.
Are your materials ethically sourced?
Sustainability is at our core. We use 100% recycled gold and silver for our collections and work exclusively with suppliers certified by the Responsible Jewellery Council.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to follow your parcel's journey.